── Digital Delivery

Digital products, instant delivery.

Last updated: May 9, 2026

1. Important clarification

Zytek LLC sells 100% digital products and services. There are no physical shipments.

This policy details how our services are delivered to clients after payment is confirmed.

2. Delivery of Marketing Services

2.1 Service start

Once payment is confirmed, the service starts within 1-3 business days.

2.2 Delivery process

  1. Onboarding (day 1-3): welcome video call + initial questionnaire
  2. Diagnostic (day 3-7): audit of your current situation + initial plan
  3. Approved plan (day 7-10): review and approval of the plan by you
  4. Continuous execution: delivery of content, campaigns and reports according to schedule

2.3 Periodic deliverables

  • Editorial calendar: first business day of the month
  • Content pieces: according to approved calendar
  • Monthly report: last business day of the month
  • Review meetings: bi-weekly (Pro+) or monthly (standard)

2.4 Communication during the service

Primary communication via WhatsApp and email. Shared access to planning documents and reports on secure platforms (Google Drive or equivalent).

3. ZytekOS Delivery (SaaS Subscription)

3.1 Instant activation

Your ZytekOS account activates automatically upon payment confirmation. Within minutes, you will receive an email with:

  • URL to access your admin
  • Initial credentials (email + temporary password)
  • Link to official documentation
  • Support contact according to your tier

3.2 Tier-based assisted onboarding

  • Lite: documentation + guide email. Self-service setup in ~30 min.
  • Basic: setup video call (45 min) + documentation.
  • Pro: setup video call (90 min) + first-week accompaniment.
  • Enterprise: dedicated implementation (3-5 days) + team training.

3.3 Continuous access

Your account remains active as long as your subscription is current. If a payment fails, we notify you immediately and keep the service active for 7 grace days.

4. Service availability (ZytekOS)

  • Target uptime: 99.5%
  • Scheduled maintenance: with 48 hours notice, outside peak hours (3 AM - 5 AM EST)
  • Backups: daily automatic, 30-day retention

5. Incidents and communication

In case of incidents affecting the service, we communicate via:

  • Email to active clients
  • Direct WhatsApp (Pro+ and Enterprise)

6. International coverage

We serve clients in USA, LATAM and the Caribbean. Supported languages: Spanish and English.

The service is delivered digitally without geographic restrictions within supported regions.

7. Contact

For questions about delivery or availability:
Email: zytek@zytek.app
WhatsApp: +1 (854) 222-1177